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Privacy Policy

All data about you is treated as strictly confidential and is held in accordance with the General Data Protection Regulations (GDPR).

 

•The completed ‘client information sheet’ is retained in hard copy in a secure filing cabinet and is used by Furry Friends Pet Service only to provide the care for your pets as specified by you on that sheet. This is the only hard copy of your data that we use unless you provide new information to replace any or all of it.

 

•Should you no longer wish to use our service, your details held in our records will be destroyed. Similarly, a sheet that has not been used after a period of 24 months since previously used will be destroyed.

 

•Your contact details (name, address, phone number, email address) will additionally be stored in an electronic spreadsheet.The details will be used:-

 

◦to confirm / arrange future bookings or arrangements

(email/text/WhatsApp as agreed)

◦to send invoices in respect of bookings (email)

◦to update you on your pets whilst you are away (email/text/WhatsApp as agreed)

◦Please let us know at any time should you wish that method to be changed or if you subsequently want your details removing from this.

 

•Your personal information will not be shared with other persons or organisations aside from the self-employed contractors and agreement will be aquired before any information is shared. However, if there is an emergency whereby Furry Friends Pet Service is suddenly unable to care for your pet whilst you are away, a process is in place whereby care can be arranged to ensure the safety of your pet.